FAQ

Ser Intimates is a sustainable lingerie brand committed to blending natural fabric, elevated style, and eco-conscious practices. Our products are designed to prioritize your comfort, health, and the planet.

We offer lingerie crafted entirely from TENCEL™ Lyocell, a sustainable and eco-friendly fabric celebrated for its softness and breathability. Ideal for sensitive skin, our designs seamlessly blend luxury with practicality, ensuring unmatched comfort and style while staying kind to the planet.

Our lingerie is crafted using TENCEL™ Lyocell, a fabric renowned for its softness, breathability, and moisture-wicking properties. It is also biodegradable and produced using a sustainable closed-loop process.

Absolutely. At Ser Intimates, we use TENCEL™ Lyocell, a fabric renowned for its silky-smooth texture and exceptional breathability. Its gentle touch minimizes irritation, while its moisture-wicking properties help keep you dry and comfortable throughout the day. Designed with sensitive skin in mind, this fabric also reduces odor build-up, offering unparalleled comfort and confidence.

Yes! TENCEL™ Lyocell is derived from wood pulp sourced from sustainably managed forests, such as eucalyptus, beech, and spruce trees. Its eco-friendly production process preserves the natural qualities of the fibers, making it soft, breathable, and biodegradable.

TENCEL™ Lyocell is considered semi-synthetic because its natural wood pulp undergoes a solvent spinning process to create fibers. Unlike fully synthetic fabric, it’s produced in a closed-loop system that recycles 99% of water and solvents, ensuring minimal environmental impact.

Its sustainable sourcing, closed-loop production, and biodegradable properties make TENCEL™ Lyocell a standout choice for reducing environmental impact while offering the feel and benefits of natural fabric.

We use certified TENCEL™ Lyocell fibers, which are biodegradable and sourced from responsibly managed forests. Our production process recycles 99% of water and solvents, and we package our products in recyclable or compostable materials.

Yes, our TENCEL™ Lyocell fibers are certified by organizations such as FSC®, PEFC™, EU Ecolabel, TÜV Austria (biodegradable), and USDA Biobased. These ensure our products meet high environmental and ethical standards.

Ethical manufacturing means ensuring fair wages, safe working conditions, and compliance with labor laws. We work with trusted factory partners who uphold these principles, putting people first in our production process.

Use our interactive size calculator or refer to our detailed size guide on the website. If you need help, our customer service team is available to assist.

Yes, we offer a wide range of sizes from XS to XL to ensure every body type finds the perfect fit.

To keep your Ser Intimates lingerie looking and feeling fabulous, follow these care tips:

1. Hand Wash for Extra Care: Use lukewarm water and a mild detergent. Gently swish and press your lingerie - avoid wringing or twisting to protect the delicate fibers.
2. Machine Wash Option: If you prefer, use a gentle cycle with cold water (30°C/86°F max) and wash with similar colors.
3. Air Dry Only: Lay your lingerie flat in a shaded, well-ventilated space. Keep it out of direct sunlight to maintain its color and avoid using a dryer, as heat can weaken the fibers.
4. Skip the Extras: Avoid bleach, fabric softeners, and dry cleaning, as they can damage the fabric and impact sustainability.

For more details, please see our Lingerie Care Tips

We currently ship exclusively within Canada. As we grow, we plan to expand to other regions, so stay tuned for updates. Check our shipping policy for more details.

Standard shipping takes 5-7 business days in Canada.

Since we are a small business, orders under $150 will be subject to a shipping fee. Any shipping costs associated with returns or exchanges will be at the expense of the customer.

We accept returns of unworn, unwashed bralettes with tags attached within 14 days from receiving your purchase. Please note that all undies are NOT applicable for returns but can be exchanged for a different size. All returns are subject to a shipping fee. 

Yes, we offer exchanges for size adjustments. Please note all exchanges are subject to a shipping fee.

You can contact us via email at info@serintimates.com or through the live chat feature on our website during business hours.