Terms and Conditions

(Effective Date: 3rd Jan, 2025)

Welcome to Ser Intimates. These Terms and Conditions govern your access and use of our website, www.serintimates.com, and the purchase of our products. By accessing or using our website, you agree to comply with these terms. If you do not agree, please refrain from using our website.

1. General Information

• Company Name: Ser Intimates
• Website: www.serintimates.com
• Contact Email: info@serintimates.com
• Business Address: Toronto, ON, Canada

Ser Intimates is an online retailer offering sustainable, health-conscious lingerie and intimate apparel.

2. Eligibility to Use Our Services

By using our website, you confirm that:

• You are at least 16 years old (or the legal age in your jurisdiction).
• You have the legal authority to enter into this agreement.
• You will provide accurate and complete information when making a purchase.

We reserve the right to refuse service or cancel orders at our discretion.

3. Account Registration

• To make a purchase, you may create an account or check out as a guest.
• You are responsible for maintaining the confidentiality of your account details.
• We are not liable for unauthorized access to your account due to your failure to safeguard your credentials.

If you suspect unauthorized access, contact info@serintimates.com immediately.

4. Orders & Payments

a. Order Acceptance & Cancellation

• All orders are subject to availability and confirmation.
• We reserve the right to refuse or cancel orders for any reason, including suspected fraud, pricing errors, or stock limitations.
• If your order is canceled, you will be notified and refunded promptly.

b. Pricing & Payment

• All prices are listed in CAD/USD and exclude taxes and shipping fees unless stated otherwise.
• Payment is required at checkout via accepted payment methods (Visa, Mastercard, PayPal, etc.).
• We do not store credit card details. Payments are securely processed through third-party payment providers.

c. Taxes & Duties

• Customers are responsible for any applicable taxes, customs duties, or import fees based on their shipping location.

5. Shipping & Delivery

a. Shipping Policy

• We ship orders within 5-7 business days.
• Delivery times depend on your location and shipping method selected.
• We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

b. Tracking & Lost Packages

• Once your order is shipped, you will receive a tracking number.
• If your package is lost or delayed, contact us at info@serintimates.com, and we will assist in resolving the issue.

6. Returns, Exchanges & Refunds

a. Return & Exchange Policy

• You may return or exchange items within 5 to 10 business days of receiving your order.
• Items must be unworn, unwashed, and in original packaging with tags attached.
• Due to hygiene reasons, underwear and final sale items cannot be returned.

b. Refund Process

• Once we receive your return, we will inspect the item and process a refund within 5 to 10 business days to your original payment method.
• Shipping fees are non-refundable.
• If an item is defective, contact us within 10 business days for a replacement or refund.

7. Promotions & Discounts

• Promotions, sales, and discount codes are subject to availability.
• Discounts cannot be combined unless otherwise stated.
• If you return an item purchased with a discount, the refund will reflect the discounted price paid.

8. Intellectual Property

• All content, including text, images, logos, and product designs, belongs to Ser Intimates and is protected by copyright and trademark laws.
• You may not copy, distribute, or use our content for commercial purposes without our written permission.

9. User Conduct & Prohibited Activities

By using our website, you agree not to:

• Misuse the website, including hacking, introducing viruses, or interfering with its functionality.
• Use fraudulent payment methods.
• Post defamatory, obscene, or illegal content in reviews or comments.
• Attempt to impersonate Ser Intimates or its employees.

We reserve the right to block access to violators and take legal action when necessary.

10. Third-Party Links & Services

• Our website may contain links to third-party websites for payment processing, shipping tracking, or social media.
• We are not responsible for the content, policies, or practices of third-party sites.

11. Disclaimer of Warranties & Limitation of Liability

• Our products are provided "as is" without warranties of any kind, except as required by law.
• We do not guarantee that our website will always be available, error-free, or secure.
• Ser Intimates is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.

12. Indemnification

You agree to indemnify and hold Ser Intimates harmless from any claims, damages, or expenses resulting from your violation of these Terms & Conditions.

13. Governing Law & Dispute Resolution

• These Terms & Conditions are governed by the laws of Canada, without regard to conflict of law principles.
• Any disputes shall be resolved through arbitration or courts in Toronto, Ontario.

14. Changes to These Terms

• We may update these Terms & Conditions at any time.
• Any changes will be posted with a revised “Effective Date” at the top of this page.
• Continued use of our website constitutes acceptance of the updated terms.

15. Contact Information

If you have any questions about these Terms & Conditions, contact us:

📧 Email: info@serintimates.com
📍 Address: Toronto, ON, Canada
🌐 Website: www.serintimates.com

By using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, please discontinue use of our services.